Terms & conditions
Generally
For you, who are a private person, the Distance Contracts Act applies (see below regarding the right of withdrawal) and the Consumer Purchase Act, which has strict provisions, which means that the law applies, even though you have agreed otherwise. For companies, including sole traders, the Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.
When you, as a private person, have registered and placed your order, you also agree that we store and use your personal data in accordance with the GDPR in our business in order to be able to fulfill our obligations to you in the best possible way. We protect your information in accordance with the GDPR, and you have the right to have access to the information and to have it deleted if you so wish.
Should any condition be found to be invalid according to what applies under Swedish or EU law, this shall not mean that the terms of purchase become invalid in their entirety, but the invalid condition shall in that case be replaced with equivalent legal text. In order for the guarantee to apply, you must ALWAYS first receive a formal approval from us before returning, via e-mail. As a private individual, you have a 12-month repurchase guarantee, see conditions under the heading “Repurchase guarantee”.
Ordering
If you are under 18, you must have a parent’s permit. Such permission can be given by a parent sending their express permission to us by e-mail. All false orders are tracked down and reported to the police, and if we have suffered financial damage, we will demand damages.
Payment and Delivery
When you put goods in the shopping cart and go to the checkout, it is clear which payment method applies, whether the prices are inclusive or exclusive of VAT and which VAT rate applies in a given case. Delivery will take place within 30 days unless it is stated when ordering that the delivery time is longer.
In addition to the price, there may be costs for shipping. These are then listed at the online store’s checkout. Normally, no additional fees are added, but if this is the case, it will be clear during the ordering process.
In the online store, goods may be marked with delivery indication. We reserve the right to delete non-deliverable goods from your order with a price deduction for the same. If you wish to order another, equivalent item, this is to be regarded as a new order. If you wish to cancel an item due to a delay in delivery, this is possible until the item has been effected, ie an invoice or shipping document has been created. Partial deliveries only take place at your request and entail additional shipping costs for you.
When you place your order, it is stated at checkout which delivery method applies. It is your responsibility to ensure that the address, which you provided at the time of ordering. If you choose Svea Checkout, you sell these terms further down. Please note that the service is provided by another company.
Uncollected shipment
It is your responsibility to redeem the shipment at the delivery point within the time stated on the notice. If you cannot receive the package upon delivery or do not pick up your package at the delivery point, it will be sent back to us. We will then charge you SEK 350 to cover our costs in connection with your order. If this cost is not paid, the demand for collection is submitted.
Change of order
You can make changes to your order of stocked goods until the order has been executed. If the change is approved, any price differences will be settled according to the price, which applies at the time of the change. Private individuals have a right of withdrawal, see under the heading “Right of withdrawal”.
Cancellation
A cancellation is not valid until you have received confirmation from us. You can cancel your order at no cost to you until the order has been executed. After this time, you, who ordered to your company, are obliged to receive the delivery. Private individuals have a right of withdrawal, see under the heading “Right of withdrawal”. Companies that cancel a custom-made item must pay compensation for costs incurred up to the cancellation and for non-profit.
Repurchase guarantee
As a private person, you have the right to cancel your purchase within 14 days according to the Distance Contracts Act. You have no right of withdrawal when ordering a made-to-order item, i.e. a product we don’t normally stock, but only order it because you want it. Please note that according to law you are the one who must pay for the return shipping costs and according to law you may have to pay for the reduction in value of an item. In cases where a return slip from us is used, we will invoice you for the same shipping fees that you were charged for upon delivery.
The cancellation period begins on the day you receive the item. If you regret the purchase, the item must be returned unused, in undamaged condition and with unbroken packaging. In cases where we receive back a product that is not undamaged (goods/packaging), a depreciation deduction of 25% is made to cover our costs.
If you want to use your right of withdrawal, you must follow the instructions under the “Customer service” tab. You will receive confirmation without delay that we have received your message, after which we will decide whether you meet the conditions required to be able to apply the right of withdrawal. You will then receive a reply by e-mail from us, if applicable with information on how to send the item back.
Upon receipt of the returned item, the purchase price excluding transaction fees, shipping fees and shipping costs will be refunded to your bank account within 14 days from the day we have completed processing your return.
Complaints and guarantees
We provide a guarantee in accordance with the Swedish Consumer Agency’s guidelines on the products. If you as a private person have received a damaged product, or if we have sent the wrong item, you must complain about the item as soon as possible and no later than within 2 months of you discovering or should have discovered the error. The complaint period is a maximum of 3 years depending on the nature of the product and any warranty.
If you as an entrepreneur have received a damaged product, or we have sent the wrong item, you must complain as soon as you received the item.
It applies to both private individuals and companies that the damaged or incorrectly sent goods must be returned in the same packaging and with the same transport company as when it was received, together with a detailed description of the error.
In that case, you must complain via our contact form, under the tab “Customer service”.
If we cannot send a new item to you within a reasonable time, we will refund the return shipping and what you paid for the damaged or incorrectly sent item.
Compatibility issues often occur between different products, and we therefore recommend that you find out as much as possible before you place your order to avoid unnecessary costs.
Printing errors etc.
We reserve the right to make printing errors as well as errors in information and specifications regarding goods and services that appear in our range.
Force Majeure
Both parties shall be exempt from performance of the agreement if performance is prevented or substantially impeded by a circumstance which the party could not reasonably have mastered or anticipated. The following and similar circumstances shall be deemed to constitute grounds for exemption where they impede or impede the performance of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, power outages, restrictions in power and errors in or delays in deliveries by subcontractors based on a circumstance referred to in this paragraph or other circumstances beyond the control of a party which either impedes or impedes the performance of a party to such an extent that it can be done only at an abnormally high cost.
Dispute
The General Complaints Board (ARN) provides a free procedure, which private individuals can use in the event of a dispute. Our policy is to always follow ARN’s recommendations. Disputes between companies are decided by a general court.
Abandoned shopping cart
If your purchase is canceled, we will e-mail you a to-do list of the products you have added to the shopping cart. This is an extra customer service to make your purchase with us as smooth and easy as possible. You can recreate the shopping cart with all the items in it at any time or do not. You thus do not need to act if you do not wish to complete the purchase.
The price and availability of the products are based on the time you put the products in the shopping cart. We reserve the right to change prices slightly in connection with various campaigns with expiration dates. The products may also have sold out.
Svea Checkout terms and conditions
Generally
Svea Ekonomi AB (publ) (“Svea”) provides the Checkout service (“Checkout”) to make it easier for you as a customer to shop online. By using Checkout, you accept Svea’s terms in this agreement (the “Agreement”) as set out below, including the special terms attached below.
Payment options
To make it easier for you as a customer, you approve in advance the various payment options that Svea can offer you. The payment options that can be offered to you vary from merchant to merchant and are also dependent on the credit assessment that Svea conducts for you as a customer. The normally available payment methods are invoice payment, account credit (partial payment) and card or bank payment.
By accepting the terms of Checkout, you also agree that you may enter into an agreement with Svea on the terms below to make a purchase through Checkout. There is no cost to use Checkout, but any taxes or fees may apply depending on the payment method you choose.
See the individual terms and conditions for complete information on: Invoice payment, Partial payment, Payment by account credit,
Leasing, Standardized European Consumer Credit Information.
Processing of personal data
The processing of personal data is covered by the provisions of the EU Data Protection Regulation 2016/697.
Svea processes personal information about you, including information about who you are, contact information and financial situation and payment history. The information is mainly collected from you.
The personal data is processed to fulfill an agreement where you and Svea are parties.
Svea intends to process your personal data for the purpose of administering and fulfilling the contractual relationship, fulfilling the prescribed obligation to provide information to authorities or such obligations that may follow from laws and regulations. The information may also be used for market and customer analysis, risk management and product development.
Svea may transfer to, or share your information with, selected third parties. Svea takes all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferring to or sharing with such selected third parties. Examples of such third parties may be other companies within the Svea Group, credit information companies and authorities.
You have the right to receive information about the personal data about you that is processed by Svea.
You have the right to request correction, deletion, limited processing or direct any other objection to the processing of personal data. Such a request must be considered and Svea may be of the opinion that the processing of personal data shall continue without correction, deletion or restriction.
You have the right to appeal the processing to the Swedish Data Inspectorate, which is the supervisory authority for personal data processing.
Personal data is stored during the time they are current and during the time the credit is current. However, personal data will be deleted no later than 36 months after the credit has been paid off. Data is also stored for a period of time thereafter to comply with laws and regulations and to enable authority inspection.
Svea’s customer register and other information Svea has about you is protected by bank secrecy in accordance with the Act on Financing Operations. Staff at Svea who have access to personal data have a statutory and agreed duty of confidentiality.
Svea is responsible for personal data. You can contact Svea via post 169 81 Solna, telephone 08 – 514 931 13 or swp@svea.com. The Data Protection Officer can be reached at privacy@svea.com
Credit
Before Svea grants you a credit, Svea must carry out a customary credit check to ensure that you have the financial means to fulfill the obligations set out in the credit agreement. By accepting the terms of this Agreement, you agree that Svea conducts a credit check of you as a customer, to enable you to obtain
a credit from Svea in the future. In this way, we make it easier for you as a customer to make a purchase via Checkout, by having the freedom to choose the payment option that suits you best, including the opportunity to receive a credit from Svea. As part of the credit assessment, Svea may obtain credit information from a credit information company. Svea reserves the right to obtain additional information about your financial situation and the right to conduct renewed credit checks.
Declaration etc.
By using Checkout and approving the Agreement, you certify that the information you provide to Svea is correct and that you have the right to enter into this Agreement and are not a minor or under trusteeship. If you knowingly provide incorrect information or use another person’s information, this will be considered an abuse of the service and you can thus be barred from further use of Checkout.
Changes etc.
Svea has the right to change the terms of this Agreement, as well as the terms referred to in this Agreement. You are therefore asked to read all the terms and conditions before each implementation of a new purchase through Checkout.
Responsibility, applicable law and disputes
Svea is not liable in any case for damage caused directly or indirectly to you or anyone else through your use of Checkout, in addition to what follows from mandatory consumer law. In the event of a complaint, please contact Svea via e-mail or telephone, see contact information below. You can also request that the case be tried by the person responsible for complaints at Svea. If you are still dissatisfied, you can
turn to ARN, Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm, telephone 08-508 860 00 (www.arn.se). Advice can be obtained from the municipality’s consumer advisor or the consumers’ banking and finance bureau.
Konsumenternas Bank- och Finansbyrå Box 242 23 104 51 Stockholm 0200-22 58 00 www.konsumenternas.se
Svea complies with the law (2015: 671) on alternative dispute resolution in consumer relations. This means that Svea will participate in a possible dispute resolution with a tribunal for alternative dispute resolution, e.g. The General Complaints Board (ARN).
Swedish law applies to this Agreement and any dispute that arises in connection with this Agreement shall be tried by a general court in Sweden.
